High performance crisis management teams used a structured, participatory, small-group, and iterative decision-making process to make urgent and important decisions. Learn a simple method designed with these aspects in mind.
Balancing operational and strategic issues in a crisis is important but not easy. Crisis Managers and the core team can easily suffer from dangerous "narrow framing" effects that leave them vulnerable to risks emerging on the periphery of the crisis and to other decision-making biases. This method is designed to incorporate strategy and reflection into the process without reducing operational speed.